Privacy Policy – 55555 PKR
Your Data, Your Rights

1 Who We Are

55555 PKR is an online gaming and sports betting platform serving players in Pakistan. When this Privacy Policy refers to "55555 PKR", "we", "us" or "our", it means the operator of the 55555 PKR platform accessible at 55555pkr.app.

As the operator of this platform, we act as the data controller for all personal information collected through the 55555 PKR website and mobile app. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for handling it appropriately and securely.

This Privacy Policy applies to all users of the 55555 PKR platform — whether you are a registered account holder, a visitor browsing without an account, or someone using the mobile app. It covers all personal data collected through the website, the downloadable app, customer support interactions and any other touchpoint you have with the platform.

2 What Personal Data We Collect

We collect different categories of personal data depending on how you interact with the platform. Below is a clear breakdown of what we collect and in what context.

We do not collect any sensitive personal data such as biometric data, health information, religious beliefs or political opinions. We also do not knowingly collect personal data from individuals under the age of 18.

3 How We Collect Your Data

We collect personal data through several channels, all of which are directly connected to your use of the 55555 PKR platform:

• Direct registration: When you create an account, you provide your name, email address, mobile number and date of birth directly through the registration form.
• Identity verification (KYC): When you submit documents for verification — such as a CNIC copy or proof of address — we collect that information directly from the documents you upload.
• Payment transactions: When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer or another supported method, transaction data is passed to us by your payment provider to confirm the deposit.
• Platform activity: As you use the platform — browsing games, placing bets on cricket or PSL markets, accessing your account settings — our systems automatically log usage and technical data associated with your session.
• Customer support: When you contact our support team via live chat or email, the content of that conversation is recorded and stored as part of your account record.
• Cookies and similar technologies: When you visit the website or use the app, cookies and tracking technologies collect technical and usage data automatically. See Section 8 for full details on how we use cookies.
• Third-party partners: In some cases we may receive data about you from third parties — for example, fraud prevention services or payment processors may share information relevant to a transaction you have initiated.

4 Why We Use Your Personal Data

We only use your personal data for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purpose for which it was collected. The main purposes for which we use your data are:

• Account management: To create and maintain your account, verify your identity, process your login and manage account settings including VIP tier status and responsible gaming tool preferences.
• Payment processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods — and to maintain an accurate transaction history for your account.
• Identity and age verification: To confirm you are who you say you are and that you meet the minimum age requirement of 18 years, as required by our Terms and Conditions and standard responsible gaming practice.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, bonus abuse, money laundering, account takeover attempts and other security risks that could harm you or other players on the platform.
• Customer support: To respond to your queries, resolve disputes, process complaints and provide assistance with your account, payments or gaming activity.
• Platform personalisation: To tailor game recommendations, promotional offers and content to your activity profile — for example, surfacing cricket and PSL betting markets if that is where your activity is concentrated.
• Legal and compliance obligations: To meet any legal or regulatory obligations that apply to the operation of the platform, including record-keeping requirements and cooperation with lawful requests from authorities.
• Platform improvement: To analyse usage patterns, identify technical issues, test new features and generally improve the quality of the platform for all players.

5 Legal Basis for Processing

Every time we process your personal data, we do so on one of the following legal grounds:

• Contract performance: Processing that is necessary to provide the service you signed up for — running your account, processing your deposits and withdrawals, settling bets and delivering customer support.
• Legitimate interests: Processing that serves our legitimate business interests and those of our players — such as fraud detection, platform security, analytics and service improvement — where those interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including identity verification and record retention.
• Consent: Where we rely on your consent — for example, for sending you promotional communications — we will always give you a clear way to withdraw that consent at any time through your account settings or by contacting support.

6 Who We Share Your Data With

We do not sell your personal data to any third party for marketing purposes. Full stop. However, we do share data with carefully selected partners where it is necessary to deliver the platform's services or meet our obligations. These partners include:

• Payment service providers: JazzCash, Easypaisa, Raast, bank networks and card processing partners receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by their own data protection obligations.
• Identity verification services: Third-party KYC providers may process copies of your identity documents and personal details on our behalf to verify your identity and age. These providers are contractually bound to process your data only for the purpose of verification.
• Fraud prevention and security services: We share data with fraud detection and cybersecurity partners to protect the platform and its users. This may include IP addresses, device identifiers and transaction patterns.
• Game software providers: Third-party casino game developers and sports data providers may receive anonymised or pseudonymised gameplay data as part of the technical delivery of their games on our platform. They do not receive your personally identifiable information for their own use.
• Customer support tools: Our support ticketing and live chat systems are operated by third-party providers. Support conversations and related account data are processed through these tools under data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, courts or regulatory bodies where we are legally required to do so, or where we believe disclosure is necessary to protect the safety of any person or to prevent illegal activity.

All third parties with whom we share personal data are required to handle it securely, use it only for the stated purpose, and comply with applicable data protection standards. We do not allow them to use your data for their own marketing or unrelated commercial purposes.

7 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Different categories of data are held for different periods:

• Account data: Retained for the lifetime of your account, plus a minimum of five years following account closure to meet standard record-keeping obligations.
• Transaction records: All deposit and withdrawal records in PKR are retained for a minimum of five years following the date of each transaction.
• Identity verification documents: KYC documents are retained for the period required by applicable compliance standards — typically five years from the date of verification or account closure, whichever is later.
• Support communications: Live chat logs and email correspondence are retained for up to two years from the date of the interaction, unless the conversation relates to a dispute that remains open.
• Usage and technical logs: Automatically collected session logs and technical data are retained for up to 12 months, after which they are aggregated or deleted.

When data is no longer required and the applicable retention period has expired, we securely delete or anonymise it so it can no longer be linked back to you personally.

8 Cookies & Tracking Technologies

The 55555 PKR website and mobile app use cookies and similar technologies to make the platform work properly and to help us understand how it is being used. Here is a plain-English summary of what we use and why:

• Essential cookies: These are required for the platform to function. They handle things like keeping you logged in during a session, remembering your language preference, and maintaining the security of your session. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand how players interact with the platform — which games are most popular, where users tend to drop off, which pages load slowly. This data is aggregated and used to improve the platform. We do not use it to build individual marketing profiles.
• Functional cookies: These remember your preferences and settings — for example, your preferred deposit method or last-used game category — so the platform is more convenient to use on return visits.
• Security cookies: These support our fraud detection systems by helping us identify unusual patterns in session behaviour that may indicate account takeover attempts or automated bot activity.

We do not use third-party advertising cookies or tracking pixels for retargeting purposes. You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect how some features of the platform work.

9 Data Security

We take the security of your personal data seriously and have put in place a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These include:

• Encryption in transit: All data transmitted between your device and our platform is protected using TLS (Transport Layer Security) encryption. This applies to the website, the mobile app and all API communications.
• Encrypted storage: Sensitive data — including payment details, identity documents and account credentials — is stored in encrypted form. Passwords are never stored in plain text.
• Access controls: Access to systems containing personal data is restricted to authorised personnel only, using role-based access controls. All staff with access to personal data are subject to confidentiality obligations.
• Fraud monitoring: Automated systems continuously monitor for unusual account activity, suspicious login attempts and transaction patterns that may indicate fraud or account compromise.
• Incident response: We maintain a data breach response procedure. In the event of a security incident that is likely to affect your personal data, we will notify you and take all reasonable steps to contain and mitigate the impact.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — please use a strong, unique password for your 55555 PKR account and contact support immediately if you notice anything unusual.

10 Your Rights Over Your Data

You have a range of rights in relation to the personal data we hold about you. Here is what you can request, and how:

To exercise any of these rights, contact our support team via live chat or email as detailed in Section 13. We will acknowledge your request promptly and aim to fulfil it within 30 days. In some cases — particularly where legal obligations require us to retain certain data — we may not be able to fulfil a deletion request in full, but we will explain our reasons clearly.

11 Children's Privacy

The 55555 PKR platform is strictly for adults aged 18 and over. We do not knowingly collect, store or process personal data belonging to anyone under the age of 18. Our registration process requires users to confirm their age, and identity verification checks are used to enforce this requirement.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have registered on the platform or that a minor's data may have been submitted, please contact our support team immediately so we can investigate and act without delay.

Parents and guardians are encouraged to use device-level parental controls and to monitor their children's online activity. For guidance on managing gambling access at home and keeping young people safe, please visit our Responsible Gaming page.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, updates to the platform's features, or developments in applicable data protection standards. When we make changes, we will update the "Last Updated" date shown at the top of this page.

For significant changes — those that materially affect how we use your personal data or the rights available to you — we will notify you directly through a platform notification, a message in your account dashboard, or an email to your registered address, giving you reasonable advance notice before the change takes effect.

Your continued use of the 55555 PKR platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of those changes. If you disagree with any changes, you may request account closure as described in our Terms and Conditions.

We recommend bookmarking this page and reviewing it periodically — particularly if you are a regular player or have recently completed a large transaction on the platform.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

• Live chat: Available directly on the platform — fastest response for account-specific queries.
• Email: [email protected] (displayed as text only — not a clickable link).
• Subject line for privacy requests: Use "Privacy Request – [your registered email]" so our team can route your message correctly.

When submitting a data access, correction or deletion request, please include your registered email address and a brief description of what you are requesting. We may ask you to verify your identity before processing the request to ensure we are responding to the correct account holder.

For general questions about responsible gaming tools, deposit limits or self-exclusion, please visit the Responsible Gaming page or contact support directly.